LEGAL

Refund Policy

Last updated: April 2026 · We believe in fair and transparent refunds

🌟 We offer one of India's most traveller-friendly refund policies. If plans change, we ensure you're treated fairly — always.
Cancellation Charges
30+ days before travel
90%
Refund
|
10%
Charge
15–29 days before travel
75%
Refund
|
25%
Charge
7–14 days before travel
50%
Refund
|
50%
Charge
Less than 7 days
0%
Refund
|
100%
Charge
By Booking Type
📦
Tour Packages
Holiday & custom tour package bookings
30+ days before travel
10% cancellation charge · 90% refund
15–29 days before travel
25% cancellation charge · 75% refund
7–14 days before travel
50% cancellation charge · 50% refund
Less than 7 days / no-show
No refund (Travel Credit may be available)
ℹ️ International packages may include non-refundable airfare or visa fees set by the carrier/embassy. Those components are passed through at cost.
🏨
Hotel Booking
Hotel & stay reservations
Up to 24 hours before check-in
Free cancellation · full refund
12–24 hours before check-in
1 night's tariff retained
Less than 12 hours / no-show
Full booking amount retained
ℹ️ Properties marked Non-refundable at booking time are exempt from this policy and clearly flagged before payment.
🚗
Car Booking
Self-drive & chauffeured car rentals
Up to 48 hours before pickup
Free cancellation · full refund
12–48 hours before pickup
25% cancellation charge · 75% refund
2–12 hours before pickup
50% cancellation charge · 50% refund
Less than 2 hours / no-show
Full booking amount retained
ℹ️ Security deposit (where collected) is refunded after the vehicle is returned undamaged and the booking is closed.
Special Cases
✈️
Airfare
Subject to individual airline policy. Typically non-refundable within 24 hours of departure. We pass through any refund the airline provides.
🏨
Hotel Cancellations
Properties with 'Free Cancellation' tags allow full refunds up to the stated deadline. Non-refundable rates are clearly marked.
🛡️
Travel Credit Option
Choose Travel Credit instead of a cash refund to waive all cancellation charges. Credits are valid for 12 months.
🚨
Force Majeure
Natural disasters, government bans, or pandemics: full travel credit with no cancellation charge. Cash refund available after 60 days.
Frequently Asked Questions
Q: How long does the refund take?
A: Refunds are processed within 7–14 business days after approval. The credit appears on your original payment method within 3–5 additional working days depending on your bank.
Q: Can I get a Travel Credit instead?
A: Yes! If you prefer a Travel Credit (valid for 12 months), we waive the cancellation charge. Simply choose 'Travel Credit' when submitting your cancellation request.
Q: What if the airline/hotel cancels?
A: If a service provider cancels your booking, you are entitled to a full refund with no cancellation charge, regardless of timing.
Q: Is there a cancellation charge on GST?
A: No, GST paid is fully refunded in all cases regardless of the cancellation timeline.
Q: What about international packages?
A: International packages follow the same policy, but some components (airfare, visa fees) may be non-refundable based on the airline or embassy rules.
Q: How do I cancel?
A: Log in to your account, go to My Bookings, and click 'Cancel Booking'. Alternatively, email info@travelerify.com or call 1800-TRAVEL-1.
To request a cancellation or refund, email info@travelerify.com or call 1800-TRAVEL-1 (9 AM – 9 PM, 7 days a week).